Shipping policy

Shipping & Delivery Policy

PlayBear ships orders to supported countries and regions based on product availability and the shipping services available for each destination.

Shipping costs and any free-shipping offers, when available, will be displayed at checkout before you complete your purchase.

Order Processing

Orders begin processing after payment has been successfully confirmed.

Processing time may vary depending on product availability. Products with special preparation times, pre-order items, or other special fulfillment arrangements will follow the information shown on the product page or communicated to the customer.

Orders placed during weekends, public holidays, or peak periods may require additional processing time.

Shipping Availability

PlayBear currently ships to selected countries and regions.

Available shipping methods depend on the destination, product, and logistics service available for the order.

After entering your shipping address at checkout, the available shipping options and applicable shipping charges will be displayed before payment.

If no shipping method is available for your address at checkout, we are currently unable to ship that order to the selected destination.

Shipping Restrictions

PlayBear currently does not accept orders for delivery to the following countries or regions:

  • Iran

  • North Korea

  • Myanmar

  • Cuba

  • Syria

  • Sudan

  • Russia

  • Belarus

  • Venezuela

  • South Sudan

  • Somalia

  • Libya

  • Yemen

  • Democratic Republic of the Congo

Availability may change depending on payment processing, logistics, regulatory requirements, or other service limitations.

Estimated Delivery Times

Delivery times vary depending on the destination, shipping method, local carrier, customs processing, public holidays, remote-area delivery, and other logistics conditions.

The estimated delivery time refers to the period after the package has been dispatched and does not include any product preparation or processing time stated separately.

Where available, an estimated delivery timeframe will be provided during checkout or in the relevant product or shipping information.

Please note that delivery estimates are not guaranteed arrival dates.

Customs Duties and Import Taxes

Customs duties, import taxes, VAT, GST, and other import-related charges may vary depending on the destination and shipping method.

For destinations where duties and taxes are prepaid or included in the applicable shipping service, customers will not be required to pay those charges again upon delivery.

For destinations where duties and taxes are not prepaid or collected by PlayBear, local customs authorities or the carrier may charge import duties, taxes, or clearance fees to the recipient.

The applicable customs treatment may therefore vary by destination.

Local customs authorities or carriers may also request additional recipient information or documentation in order to complete customs clearance.

Customers are responsible for providing accurate information and cooperating with reasonable customs clearance requirements where necessary.

Orders Shipped in Multiple Packages

Some orders may be shipped in more than one package due to product availability, warehouse allocation, package size, or other logistics requirements.

Each package may have its own tracking number and delivery schedule.

If PlayBear divides an order into multiple packages for logistical reasons, no additional shipping charge will be added after the purchase has been completed.

Packages belonging to the same order may arrive on different days.

Changing Your Shipping Address

Please check your shipping information carefully before completing your order.

If you need to correct or change your shipping address, contact us as soon as possible before the order is shipped.

Once an order has been packed or dispatched, we may no longer be able to change the delivery address or redirect the package.

If a package is returned because of an incorrect or incomplete address, or because delivery could not be completed due to information provided with the order, a new shipping charge may apply if the order needs to be shipped again.

Recipient and Delivery Information

Customers are responsible for providing complete and accurate delivery information, including the recipient's name, full address, postal code, telephone number, and any other information required for delivery.

Incorrect, incomplete, or inconsistent information may delay shipment, prevent delivery, interfere with customs clearance, or result in the package being returned.

If a carrier or customs authority requires additional information to complete delivery or customs clearance, the customer may be required to provide it within the requested timeframe.

Order Tracking

Once an order has been shipped, tracking information will be provided when available.

Depending on the shipment, tracking information may include:

  • a tracking number;

  • carrier information;

  • a tracking link.

Tracking updates may not appear immediately after dispatch. International shipments may also pass through different carriers during transit, and tracking update frequency may vary between logistics providers.

If your shipment appears significantly delayed or the tracking information shows an abnormal status, please contact our support team so we can review the shipment.

Delayed, Lost, or Returned Packages

Delivery may occasionally be affected by customs inspections, carrier delays, weather conditions, public holidays, remote-area delivery, or other circumstances outside the normal delivery schedule.

If a package appears to be significantly delayed or lost in transit, please contact PlayBear. We will review the available tracking information and, where appropriate, assist with an investigation through the carrier or logistics provider.

Returned packages will be reviewed according to the reason for return.

If the return was caused by incorrect or incomplete delivery information provided with the order, additional shipping charges may apply before the package can be shipped again.

Discreet Packaging and Privacy

All PlayBear orders are shipped in discreet outer packaging.

The exterior of the package will not display explicit product images or descriptions that clearly identify the nature of the products inside.

Information required for shipping, customs clearance, carrier processing, or identification of the sender may appear on the shipping label or other legally required documentation.

Customer Support

If you have any questions about shipping availability, your delivery address, tracking, or an existing shipment, please contact us at:

support@playbearpx.com

We recommend contacting us before placing an order if you are unsure whether your destination is currently supported or have questions about customs or delivery requirements.